ChatGPT provides incorrect visa details, ruining couple’s vacation plans.

A Spanish influencer, Mery Caldass, and her partner had their romantic trip to Puerto Rico ruined after relying on ChatGPT for visa information. ChatGPT told them no visa was required, but failed to mention that an ESTA (Electronic System for Travel Authorization) is still mandatory for travelers under the U.S. Visa Waiver Program. Thinking they were clear, the couple booked everything — but at the airport they were denied boarding for not having an ESTA. Mery filmed an emotional TikTok video in tears, blaming ChatGPT, which quickly went viral. Reactions were mixed: some mocked the couple for not checking official sources, while others noted the AI’s answer was technically correct but incomplete. The case highlights two key points: Puerto Rico follows U.S. immigration rules, so ESTA is required even if no visa is. AI tools like ChatGPT can’t replace official government sources for travel documents, since incomplete or outdated info can cause serious consequences.